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Questions:
Answers:
- How do I register?
Click on the 'Registration' link located on the authorization bar at the top of any of our sites. Fill in the necessary fields marked with a red asterisk. That is enough to begin playing games in the BetVoyager casino and on the BetLiner Betting Exchange. For playing on BetRaiser poker tables it is additionally necessary to fill in the field marked with two red asteriks.
- Is it possible to register two or more accounts?
You can only use one playing account for all BetCruise projects.
- What should I do if I forgot my password?
Click on the 'Forgot password' link located on the authorization bar at the top of any of our sites. Enter your login and e-mail that was indicated during registration, and you will be sent a message on how to proceed further.
- My account isn't activated. What does that mean?
You need to activate your account on our portal to conduct certain operations. In order to activate your account, you need to fill out the mandatory fields in the profile in your private room. Then press the button across from the mobile code field to receive an activation code. Within a short amount of time, you will receive an SMS with a code on your mobile phone. Further, enter this code in the "Verification" field that will appear (be careful to enter the correct symbols, as the code is case-sensitive). Next, press the "Verify" button. If you did everything correctly, your account should be activated shortly.
BetRaiser Poker players that have already been activated through "Verification" in the poker client do not need to repeat this process.
- What should I do if I did not receive an activation code via mobile phone?
Double check that the phone number in your profile is filled in correctly. Please pay close attention to which particular fields need to be filled. There are 3 fields for the mobile number: Country code + area or mobile operator code + subscriber number. If you do not know how to fill in your phone number, we suggest you consult with your local service provider. We highly recommend double-checking whether you have correctly inserted your cell phone number by doing a test message before registering. You can check at this link. Then restart the BetRaiser poker software and resend your activation code again. When you receive the message from this gateway, please enter your activation code in your BetRaiser profile as well. Please note that activation codes are case sensitive.
- What is 'Funs'?
'Funs' is make-believe money so you can get acquainted with the interface and games on our sites. You may not withdraw fun money from BetCruise.
- How can I add money to my game account?
After signing in, the sum of available money will appear in the player's menu bar that is located at the top of the page. Click on this sum, and it will be automatically increased to the nearest thousand (but not over 5000 units). Another way to get more money is to enter your Private Room, open the Deposit page and select the required sum.
- How do I add fun money to my playing account?
For adding fun money to your playing account, you need to click the Euro symbol located on the authorization bar at the top of any or our sites, or go into the Deposit page under the Private Room link on the BetCruise site.
- I made a withdrawal request over 24 hours ago, but the money still has not arrived.
Sometimes, for various reasons not related to us, money may not arrive to the corresponding party. In that event, please contact our financial department by internal mail to find out the reason for the delay.
- I don't want the authorization bar to show money and fun money.
To hide money in the authorization bar, remove the checkmark next to the sum. To hide fun money you need to go into your profile located in the Private Room and remove the checkmark across from 'Show Funs'.
- How do I change/add to my personal data?
To change personal data go into your profile that is located in the Private Room. You can also enter your profile by clicking on your Screen Name in the authorization bar. Please note that you are not able to change all of the data that was entered during registration.
- Cents aren't appearing for me.
In order for the cents to appear you need to enter your profile (in the private room) and click the Show Cents check box.
- I made two deposits: €1500 and €500. After this I won a casino game without house edge ("no zero roulette") and now I have €4000. Why does your system show me that I have to pay 10% commission in the size of €340, but not €200? The sum of both of my deposits equal €2000 so shouldn't they be not subject to the house fee?
After you made your first deposit of €1500, you lost €1400 and your balance became €100. Following, you made a new deposit of €500 and your balance became €600.
From the moment you finished making your first deposit, the non taxable sum (10%) is recalculated. This sum is calculated from your current deposit and funds that are on your account, which are not subject to the house fee.
When you won €3400 in "no zero roulette", the balance of your account became equal to €4000, but the size of the non taxable sum was left the same (€600). According to our rules on Betcruise (section "Calculating the deposit and net winnings") before you withdraw €4000, you will have to pay commission 4000-600=3400, 3400*10%=340, because the sum that exceeds the current deposit is considered your net winnings and is therefore, subject to commission.
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