Number of accounts

A player's account can only have one money account for each payment system. The use of one money account by several players' accounts is forbidden.

Minimum deposit and withdrawal

The minimum deposit or withdrawal is €1.

Fees for deposits and withdrawals

When players add funds to their gaming accounts, BetCruise covers any commissions charged by the payment system.

During a withdrawal of funds from the gambling portal to third-party payments systems, a 10% house fee will be taken from the player's net winnings. There is no house fee on winnings from casino games that do not offer equal odds. Players can gamble for a long time on equal odds casino games and rake free poker, or make sports bets without any house fee. The house fee will only be charged on a withdrawal of net winnings.

During a withdrawal of funds, first the sum of the deposit is returned, and then the winnings, from which a house fee will be taken.

Example: a player makes a €100 deposit, wins €50 and then requests a withdrawal of €120. Under this scenario, the net winnings exceed the deposit by €20, i.e. a 10% house fee equals €2.

Calculating the deposit and net winnings

When adding funds to the account, the new deposit combines with what is on the playing account, and its result forms the current deposit. During a withdrawal of funds from the gambling portal, the sum exceeding the deposit is considered net winnings and is subject to the house fee.

Example: a player made a €100 deposit, lost €20 and makes a new €50 deposit. The current deposit totals €130. Subsequent winnings by the player above this sum will be subject to a house fee during a withdrawal from the gambling portal.

Processing withdrawal requests

Withdrawal of funds up to the amount of earlier deposits is processed automatically. The maximum number of transfers in a day is 20. The daily limit for withdrawals may be increased for a specific player if that player agrees with BetCruise administration beforehand.

Any withdrawals that are not automatic will be reviewed within 24 hours from the moment the withdrawal request is filed. On weekends and holidays, the time for processing withdrawal payments may be slightly lengthened. If winnings total over €10000, then withdrawal may take up to 10 days. The money that the player has requested to withdraw is removed from the account and placed in a temporary account until BetCruise has the opportunity to approve the transaction. Payment may be delayed for an unspecificied amount of time for a player's withdrawal of funds to an account that has not been used previously. During this time, the player can in some cases return the sum to the playing account simply by going to the Payment History page and pressing Cancel.

Payouts to payment system

Please note that payouts are made to the same payment system that the player used to deposit money. If the payments were made by more than one payment system or with different accounts in a single system, then the payouts should be made according to the size of the deposits. In case different methods of payment have been used for deposits, the BetCruise management may decide the authorized method(s) of withdrawal of winnings.

Example: a player deposits €500 via Moneybookers and €300 with CLICK2PAY. He then wins €1000. The total in his account is €1800.

He makes a withdrawal request for €1800 to Moneybookers. In this case, his request will not be approved and the money will be returned to his playing account.

In order to withdraw the entire sum, the player must request €500 to his Moneybookers account and €300 to his CLICK2PAY account. The remaining €1000 can be paid to any payment system recognized by the portal.

Maximum payouts and withdrawal requests

The maximum payout over a 24-hour period is €5000. Whenever a withdrawal is greater than €2000, BetCruise maintains the right to ask the player for documents confirming his or her identity. Until the requested documents are provided, the money will not be transferred out of the player's account.

If the player makes several withdrawal requests over a 24 hour period, these requests will be viewed as a single sum by BetCruise's financial department.